Refund & Cancellation
Our refund and cancellation policy
SERVOX — Refund & Cancellation Policy
Last updated: June 2026
1. Order Cancellation
Grocery and food orders can be cancelled before the vendor has started preparing/dispatching. Once dispatched, cancellation is not possible and no refund will be issued.
2. Service Booking Cancellation
Service bookings (salon, cleaning, car wash, etc.) can be cancelled up to 2 hours before the scheduled time slot. Cancellations within 2 hours of the slot are non-refundable.
3. Refund Processing
Approved refunds are credited to your SERVOX wallet within 3-5 business days. For UPI payments, refunds may take 5-7 business days to reflect in your bank account.
4. Damaged or Incorrect Items
If you receive damaged or incorrect grocery/produce items, report within 24 hours of delivery with a photo. We will arrange a replacement or wallet refund.
5. Service Quality Issues
If you are unsatisfied with a service, report within 48 hours. We will investigate and may offer a partial or full refund based on the findings.
6. Non-Refundable Items
Wallet cashback, loyalty points, subscription plan fees (once activated), and services already rendered are non-refundable.
7. Contact
For refund requests, email us at support@servox.in or call +91 70672 46823.